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Operations And Maintenance Support

Once an IT solution is successfully delivered, its ability to meet the business goals for which it was designed depends upon ongoing attention to operations and maintenance.

System monitoring, change management, and user support/training are just a few of the critical tasks in this stage of a system's life.

  • Operating system support and monitoring
  • Security monitoring
  • Change management
  • Version control using configuration control
  • Trouble ticketing
  • System utilization reporting
Vital Edge Solutions can help your organization achieve a reliable and unified O&M framework to maintain expected service levels. With the same iterative approach used in our software development methodology, we can initiate a cycle of continuous improvement that lasts as long as the system is in use and can include:
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