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ITIL Framework

The Information Technology Infrastructure Library (ITIL) provides a comprehensive, consistent, and coherent set of best practices and is widely accepted as the de facto standard for IT service management worldwide. ITIL has become the internationally accepted standard, and provides a clear set of processes for the integration of your IT department and internal service organization.

By adopting effective, quality-driven practices, Vital Edge Solutions can target and achieve better results for its IT customers with fewer resources and measurable service levels. Steps toward effective use of ITIL include thorough planning to identify appropriate features, implementing according to plan, documenting aligned procedures, and formalizing ongoing quality/control processes.
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